Commissioner's Information Bulletin 674

Community Pharmacy, Retail Management and Retail - Traineeships

Date of effect: 8 June 2018

Bulletin Information

In this Commissioner's Information Bulletin (CIB) the traineeship Vocation Visual Merchandising is established and Vocational Training Order has been made to establish the traineeship pathway SIR40316 Diploma of Visual Merchandising in the SIRv3.0 Retail Services Training Package.

All other Vocational Training Orders remain unchanged.

Superseded Bulletin

This Commissioner's Information Bulletin supersedes Bulletin 656.

Qualifications, structure and packaging

Transition Arrangements

Competency based completion

Industrial arrangements

School based traineeships

Licensing and regulatory arrangements

Registered training organisations

Funding arrangements

Inspecting Vocational Training Orders

Enquiries


Job descriptions

Certificate III trainees will learn the skills and knowledge to be competent in the selling of products to other businesses and the building of strong business-to-business relationships. The trainee will learn to operate effectively and manage sales within a territory. Customer relationship management and effective coordination of the provision of services to the customer are essential for success. The demonstration of communication and administration skills to deliver efficient services is required.

Trainees perform roles, such as:

  • provide face-to-face and telephone product and service advice in a wholesale or business-to-business sales setting
  • work as an inside salesperson in a variety of business-to-business settings
  • work as a sales representative calling on established customers and cold calling to build new business
  • use computers as part of business and e-commerce processes
  • process purchases

Job titles may include:

  • business-to-business sales officer
  • sales representative
  • customer service officer
  • customer sales executive
  • sales counter assistant
  • telephone salesperson

Certificate II trainees will learn to undertake retail operational tasks and provide initial customer service in community pharmacy environment. These trainees provide preliminary advice to customers and function under supervision, as part of a pharmacy team, recognising the limitations of their job role and referring customers to more senior pharmacy assistants or a pharmacist where appropriate. Trainees perform roles, such as:

  • Responding to and advising customers on general retail products
  • Accepting prescriptions
  • Applying product knowledge to recommend and supply a defined range of pharmacy products and services to customers
  • Referring customers to more senior pharmacy assistants or a pharmacist
  • Operating within the legislative framework, regulation and protocols that apply to community pharmacy
  • Operating a point of sale
  • Maintaining stock levels and displays
  • Organising and maintaining work areas

Certificate III trainees will learn to apply pharmacy product and service knowledge along with retail skills to provide service to customers in a community pharmacy environment. Work is undertaken with some autonomy but under the supervision of a pharmacist. Trainees will perform roles, such as:

  • communicating with customers to identify needs
  • accepting and delivering prescriptions to and from customers
  • applying specialised product knowledge to recommend and supply pharmacy products and services to customers
  • operating within the legislative framework, regulation and protocols that apply to community pharmacy
  • recognising and acting on situations or requests that require referral to a pharmacist
  • assisting in the dispensary
  • creating and maintaining displays
  • merchandising products and performing stock control

Certificate IV trainees will learn to apply knowledge and skills to provide leadership in the pharmacy team; working relatively autonomously under the broad supervision of the pharmacist. They may also coordinate and supervise others in the workplace. The role involves the use of a broad knowledge base incorporating some theoretical concepts and requires the identification, analysis and evaluation of information from a variety of sources. Trainees will perform roles, such as:

  • maintaining store safety and security
  • coordinating sales and customer service
  • leading a team
  • supervising front-of-pharmacy staff
  • coordinating merchandise and pharmacy presentation
  • coordinating pharmacy health promotions
  • providing specialised pharmacy product advice
  • providing health care support services
  • assisting a pharmacist in dispensary operations and administration
  • coordinating stock control requirements for the pharmacy
  • coordinating the administration of the pharmacy quality program

Certificate II trainees undertake to learn the skills and knowledge to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work is undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Work is undertaken with some autonomy or in a team but usually under close supervision. Trainees will perform roles, such as:

  • provide product and service advice in a retail store
  • sell products and services in a variety of retail settings
  • work as a checkout operator
  • check stock and replenish shelves
  • organise and maintain work areas and displays

Certificate III trainees undertake to learn the skills and knowledge to be competent in retail operations. Work is undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.

Trainees will perform roles, such as:

  • provide in-depth product and service advice in a retail environment
  • sell products and services in a variety of retail settings
  • service the point-of-sale area
  • organise and maintain work areas and displays
  • carry out specific responsibilities, such as merchandising

Job titles may include:

  • Sales assistant
  • Senior sales assistant
  • Customer service assistant
  • Point-of-sale operator

Certificate IV trainees learn to provide the skills and knowledge to be competent in frontline management skills of those working in a retail or business-to-business environment. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small business-to-business outlet, or a section or department within a larger business or franchise. Trainees perform roles, such as:

  • manage a small to medium sized retail store group or franchise outlet
  • manage an independent retail store
  • manage a business-to-business outlet
  • departmental or section management in a retail or business-to-business enterprise
  • functional management roles, such as merchandise management
  • manage an inside or outside sales team in a business-to-business company

Job titles may include:

  • department manager
  • merchandise manager
  • customer service manager
  • shift manager
  • small business retail owner

These traineeships are for people seeking to work in retail sales and service (junior), retail operations and/or supervision (intermediate) and retail management (senior).

Diploma level trainees learn to operate as visual merchandising specialists. They apply skills and knowledge to provide a broad range of technical skills and sound knowledge of visual merchandising principles to plan and coordinate visual merchandising activities. They will work in a range of retail settings including speciality and fashion retailers, supermarkets and department stores.

Job titles may include:

  • roles such as visual merchandiser
  • retail store visual merchandiser
  • visual merchandiser stylist and event visual merchandiser

Business to Business Sales - Traineeship

Vocational Training Order

Date of effect 9 May 2016
Qualifications SIR30316 Certificate III in Business to Business Sales
Term of Traineeship Full time:
  • 24 months or until the relevant competencies are achieved
Part-time: See part-time apprenticeships and traineeships
Probationary period 2 months

Community Pharmacy - Traineeship

Vocational Training Order

Date of effect 9 May 2016
Qualifications
Terms of Traineeships Full time:
  • SIR20116 Certificate II in Community Pharmacy
    • 12 months or until the relevant competencies are achieved
  • SIR30116 Certificate III in Community Pharmacy
    by direct entry
    • 24 months or until the relevant competencies are achieved
  • SIR30116 Certificate III in Community Pharmacy where the trainee holds SIR20116 Certificate II in Community Pharmacy
    • 18 months or until the relevant competencies are achieved
  • SIR40116 Certificate IV in Community Pharmacy
    • 24 months or until the relevant competencies are achieved
  • SIR40216 Certificate IV in Community Pharmacy Dispensary
    • 24 months or until the relevant competencies are achieved
  • SIR40216 Certificate IV in Community Pharmacy Dispensary where the trainee holds SIR30116 Certificate III in Community Pharmacy
    • 18 months or until the relevant competencies are achieved
Part-time: See part-time apprenticeships and traineeships
School based SIR20116 Certificate II in Community Pharmacy The term for a school based traineeship will be calculated in months from the date of commencement to 31 December of the HSC year. During this period the school-based trainee must undertake a minimum of 100 days of on-the-job training.
Probationary period 2 months

Retail

Vocational Training Order

Date of effect 9 May 2016
Qualifications
Term of Traineeship Full time:
  • SIR20216 Certificate II in Retail Services
    • 12 months or until the relevant competencies are achieved
  • SIR30216 Certificate III in Retail by direct entry
    • 24 months or until the relevant competencies are achieved
  • SIR30216 Certificate III in Retail where the trainee holds SIR20216 Certificate II in Retail Services
    • 18 months or until the relevant competencies are achieved
Part-time: See part-time apprenticeships and traineeships
School based The term for a school based traineeship will be calculated in months from the date of commencement to 31 December of the HSC year. During this period the school-based trainee must undertake a minimum of 100 days of on-the-job training.
Probationary period 2 months

Retail Management - Traineeship

Vocational Training Order

Date of effect 9 May 2016
Qualification SIR40316 Certificate IV in Retail Management
Term of Traineeship Full time:
  • 24 months or until the relevant competencies are achieved
Part-time: See part-time apprenticeships and traineeships
Probationary period 2 months

Retail - Visual Merchandising - Traineeship

Vocational Training Order

Date of effect 8 June 2018
Qualification SIR50217 Diploma of Visual Merchandising
Term of Traineeships Full time:
  • SIR50217 Diploma of Visual Merchandising
    • 24 months or until the relevant competencies are achieved
  • SIR50217 Diploma of Visual Merchandising where the trainee holds SIR40316 Certificate IV in Retail Management
    • 12 months or until the relevant competencies are achieved
Part-time: See part-time apprenticeships and traineeships
Probationary period 2 months

 

Page last updated: 08 June 2018