Commissioner's Information Bulletin 700

Business Services - Traineeships

Finance, Insurance and Business Services

Date of effect: 26 March 2021

Updated: 14 May 2021

Bulletin Information

In this Commissioner's Information Bulletin (CIB) the traineeship vocation Business Services Social Media Marketing is varied to update the accredited course qualification pathway 10904NAT Diploma Social Media Marketing.

The BSB qualifications are found in the BSBv7.1 Business Services Training Package.

Superseded Bulletin

This Commissioner's Information Bulletin supersedes Bulletin 629 and 643.

Qualifications, structure and packaging

Transition Arrangements

Industrial arrangements

Competency based completion

School based traineeships

Registered training organisations

Funding arrangements

Inspecting Vocational Training Orders

Enquiries

To sign up an apprentice or trainee call 1300 363 83. To find a job in an apprenticeship or traineeship search here.

For implementation of new pathways in relation to this Training Package profile, please contact Max Wilson, Communications, Finance Industries and Property Services Ltd (ACFIPS) (NSW) ITAB on mobile 0407 070 840.

David Collins
The Commissioner for Vocational Training


Job descriptions

Certificate IV level jobs are individuals working as board members, contact officers and senior staff within Aboriginal and Torres Strait Islander organisations. It also applies to public servants working with Aboriginal and Torres Strait Islander boards of governance.

Individuals bring a wide range of knowledge, skills and experience to the workplace with an acute awareness that they operate in two worlds. They have cultural obligations to their community as well as legal and financial obligations to the wider community and funding bodies.

Diploma level individuals with require substantial experience contribute their skills and knowledge to leading, monitoring and guiding the activities of Aboriginal and Torres Strait Islander organisations. They manage conflict, protect cultural values in the organisation. May lead the organisations strategic planning cycle and develop employment policies.

Business Services (Business Administration)

At Certificate III level trainee work to a range of administrative roles in varied contexts. Trainees may use some discretion and judgement and may provide technical advice and support to a team.

At Certificate III level trainees work as legal receptionists who apply a broad range of administrative competencies in a legal environment. They would use some discretion and judgement and may provide technical advice and support to a team.

At Certificate III level trainees will be working in various medical administration contexts. Individuals may exercise discretion and judgement using appropriate knowledge to provide technical advice and support to a team.

At Certificate IV level trainees use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Possible job titles relevant to this qualification include:

  • Accounts Supervisor
  • Executive Personal Assistant
  • Office Administrator
  • Project Assistant.

At the Certificate II level jobs involve routine business tasks using basic practical skills. Tasks may include:

  • processing and maintaining workplace information
  • handling mail
  • producing simple word processed documents
  • creating and using spreadsheets
  • using business technology
  • maintaining daily financial/business records

At the Certificate III level jobs are to apply a broad range of competencies in a varied work context. Employees may provide technical advice and support to a team. Tasks may include:

  • producing spreadsheets
  • designing and producing business documents
  • producing desktop published documents
  • recommending products and services
  • purchasing goods and services
  • writing simple documents

At Certificate IV level jobs are to analyse and evaluate information from a variety of sources and provide leadership and guidance to others. Tasks may include:

  • reporting on financial activity
  • coordinating business resources
  • maintaining business technology
  • promoting products and services
  • managing projects
  • writing complex documents

Job roles and titles vary across different industry sectors but may include accounts clerk, customer service advisor, clerk, office administration assistant, services officer, information officer and receptionist.

At Diploma level individuals with require substantial experience in a range of settings who are seeking to further develop their skills across a wide range of business functions. This qualification is also suited to the needs of individuals who possess sound theoretical business skills and knowledge that they would like to develop in order to create further educational and employment opportunities.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • executive officer
  • program consultant
  • program coordinator

At Certificate III level trainees will be working in a range of complex customer service roles. Duties would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Trainees would work under supervision, but may have some authority to delegate.

At Certificate IV level trainees would have excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties may include responding to complex customer requests handling complaints; coaching staff and completing related administrative tasks.

Certificate IV level trainees will be engaged in environmental management and sustainability in a range of workplace contexts. It covers the skills and knowledge required to monitor and address environmental issues in a variety of industry sectors.

At the Certificate IV level trainees may work in jobs as human resources assistants, human resources officers and payroll officers. In smaller companies, jobs may be across all human resources management areas. In larger companies, jobs can focus on specialist areas such as remuneration, workforce planning or human resources information systems. Human resources officers can work in staff training and development, personnel management, performance management, occupational health and safety, equal employment opportunity, recruitment and selection, management consulting and job analysis.

At the Diploma level trainees possess a sound theoretical knowledge base in human resources management and demonstrate a range of managerial skills to ensure that human resources functions are effectively conducted in an organisation or business area. Typically they would have responsibility for the work of other staff.

The job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • human resources adviser
  • human resources and change manager
  • human resources consultant
  • human resources manager
  • senior human resources officer.

At Certificate IV level trainees will be working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. Trainees apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.

At Diploma level trainees apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Trainees at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. Trainees plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

In roles as legal assistant, assistant paralegal, legal secretary, legal support officer or legal support for recruitment consultant, trainees use existing skills and knowledge to provide support in a range of legal service settings. Tasks may include:

  • producing complex legal documents
  • applying the principles of contract law
  • applying the principles of the law of torts
  • researching legal information using primary sources

Certificate III level trainees will use a broad range of skills and knowledge in a wide variety of environments. At the core level trainees will:

  • deliver a service to customers
  • operate application software packages
  • develop and apply knowledge of information and cultural services

At the elective level units must be relevant to the work environment and the qualification.

Certificate IV level trainees well developed skills and a broad knowledge base in a wide variety of contexts. Trainees will apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Diploma level trainees will gain sound theoretical knowledge base and will use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work or the work of a team. Trainees may provide leadership and guidance to others and have some responsibility for the output of others.

Business Services (Marketing and Communication)

Certificate IV level trainees well developed marketing and communication skills and a broad knowledge base in a wide variety of contexts. Trainees in these roles will apply solutions to a defined range of unpredictable problems and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others, however they typically report to more senior practitioners.

Certificate IV level trainees will be seeking to establish a small business and will use well developed skills and a broad knowledge base to solve a range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others, and have responsibility for the output of others.

Certificate IV level trainees will learn to apply project management skills and knowledge in a wide variety of context. They may be members of a project team with no direct responsibility for the overall project outcomes. They support project operations in one or more roles and under direction may also use project tools and methodologies selectively to support organisation or business activities. They take responsibility for their own outputs in terms of organisational and project quality requirements and may have limited responsibility for the output of others.

Diploma level trainees will learn to apply project management skills and knowledge in a variety of contexts, across a number of industry sectors. They will learn project management leadership and management roles and will be responsible for achieving project objectives. They will gain a sound theoretical knowledge base and use a range of specialised, technical and managerial competencies to initiate, plan, execute and evaluate their own work and/or the work of others.

Certificate III level trainees will have some understanding of relevant theoretical knowledge relating to dedicated recordkeeping functions in the workplace. The qualification may also apply to administrative, human resources or other staff within an organisation for whom recordkeeping is one of many duties for which they hold responsibility. Job roles include administration officer, assistant records clerk and assistant registry officer.

At Certificate IV level trainees apply well-developed recordkeeping skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. Trainees may provide leadership and guidance to others with some limited responsibility for the output of others. Job roles and titles may include:

  • Medical Records Officer
  • Records and Information Officer
  • Records and Information Clerk

Business Services Social Media Marketing

Diploma level trainees will learn to apply social media marketing skills, and knowledge in a variety of contexts across a number of industry sectors. They will learn mainstream social media marketing including:

  • Implementing and managing a blog and
  • content marketing and niche social media marketing strategies
  • a sound theoretical knowledge base and specialised skills to build a strong personal brand in social media

how to plan, implement and manage an email marketing campaign.

Certificate III level trainees will have some understanding of performing work health and safety (WHS) duties in addition to their main duties. They will develop legislative knowledge and hazard identification and may provide technical advice and support to a team and apply a range of competencies in varied work contexts. The skills and knowledge attained include skills and knowledge to identify, prevent and report potential facility emergency situations required to contribute to a variety of WHS tasks.

Certificate IV level trainees will learn to apply Work Health and Safety skills and knowledge in a wide variety of contexts. Working as supervisors, WHS personnel, and workers in other WHS-related roles who manage risks effectively, apply relevant WHS laws, and contribute to WHS within the workplace in known or changing contexts with established parameters.

Diploma level trainees will learn to apply management skills and knowledge in a variety of contexts, across a number of industry sectors. They will learn how to lead: risk management, initial response to and investigate WHS incidents, developing, implementing and maintaining an organisation’s WHS management system, develop and use of WHS risk management tools and Manage WHS consultation and participation processes.


Traineeships

Business Services - Aboriginal and Torres Strait Islander Governance - Traineeship

Vocational Training Order

Date of effect 26 March 2021
Qualifications
Terms of traineeships Full time:
  • BSB40220 Certificate IV in Aboriginal and Torres Strait Islander Governance
    • 24 months or until the relevant competencies are achieved
  • BSB50220 Diploma of Aboriginal and Torres Strait Islander Governance by direct entry
    • 30 months or until the relevant competencies are achieved
  • BSB50220 Diploma of Aboriginal and Torres Strait Islander Governance where the trainee holds BSB40220 Certificate IV in Aboriginal and Torres Strait Islander Governance
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
Probationary period 2 months

Business Services (Business Administration) - Traineeship

Vocational Training Order

Date of effect 17 September 2010
Updated 26 March 2021
Qualifications
Terms of traineeships Full time:
  • BSB30120 Certificate III in Business (Administration)
    • 12 months or until the relevant competencies are achieved
  • BSB40120 Certificate IV in Business (Administration), by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB40120 Certificate IV in Business (Administration) where the trainee holds:
    • BSB30120 Certificate III in Business (Administration)
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
School based The term for a school based traineeship will be calculated in months from the date of commencement to 31 December of the HSC year. During this period the school-based trainee must undertake a minimum of 100 days of on-the-job training.
Probationary period 2 months

Business Services (Business) - Traineeship

Vocational Training Order

Date of Effect 2 August 2011
Updated 26 March 2021
Qualifications
Terms of traineeships Full time:
  • BSB20120 Certificate II in Workplace Skills
    • 12 months or until the relevant competencies are achieved
  • BSB30120 Certificate III in Business
    • 12 months or until the relevant competencies are achieved
  • BSB40120 Certificate IV in Business by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB40120 Certificate IV in Business where the trainee holds BSB30120 Certificate III in Business
    • 18 months or until the relevant competencies are achieved
  • BSB50120 Diploma of Business by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB50120 Diploma of Business where the trainee holds BSB40120 Certificate IV in Business
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
School based The term for a school based traineeship will be calculated in months from the date of commencement to 31 December of the HSC year. During this period the school-based trainee must undertake a minimum of 100 days of on-the-job training.
Probationary period 2 months

Business Services (Customer Engagement) - Traineeship

Vocational Training Order

Date of effect 3 April 2015
Updated 26 March 2021
Qualifications
Terms of traineeships Full time:
  • BSB30120 Certificate III in Business (Customer Engagement)
    • 12 months or until the relevant competencies are achieved
  • BSB40120 Certificate IV in Business (Operations) by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB40120 Certificate IV in Business (Operations) where the trainee holds BSB30120 Certificate III in Business (Customer Engagement)
    • 18 months or until the relevant competencies are achieved

Part-time:
See part-time apprenticeships and traineeships

School based

BSB30120 Certificate III in Business (Customer Engagement)

The term for a school based traineeship will be calculated in months from the date of commencement to 31 December of the HSC year. During this period the school-based trainee must undertake a minimum of 100 days of on-the-job training.

Probationary period

2 months

Business Services (Environmental Management and Sustainability) - Traineeship

Vocational Training Order

Date of effect 24 February 2016
Updated 26 March 2021
Qualification BSB40120 Certificate IV in Business (Sustainability)
Terms of traineeship

Full time:

24 months or until the relevant competencies are achieved

Part-time:
See part-time apprenticeships and traineeships

Probationary period

2 months

Business Services (Human Resources) - Traineeship

Vocational Training Order

Date of effect 21 June 2013
Updated 26 March 2021
Qualifications
Terms of traineeships Full time:
  • BSB40520 Certificate IV in Human Resources Management
    • 24 months or until the relevant competencies are achieved
  • BSB50320 Diploma of Human Resource Management by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB50320 Diploma of Human Resource Management where the trainee holds BSB40520 Certificate IV in Human Resources Management
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
Probationary period 2 months

Business Services (Leadership and Management) - Traineeship

Vocational Training Order

Date of effect 3 April 2015
Updated 26 March 2021
Qualifications
Terms of traineeship Full time:
  • BSB40520 Certificate IV in Leadership and Management by direct entry
    • 18 months or until the relevant competencies are achieved
  • BSB50420 Diploma of Leadership and Management by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB50420 Diploma of Leadership and Management where the trainee holds BSB40520 Certificate IV in Leadership and Management
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
Probationary period 2 months

Business Services (Legal Services) - Traineeship

Vocational Training Order

Date of effect 17 September 2010
Updated 26 March 2021
Qualification

Terms of traineeship

Full time:
  • BSB30320 Certificate III in Legal Services by direct entry
    • 12 months or until relevant competencies are achieved
  • BSB40620 Certificate IV in Legal Services by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB40620 Certificate IV in Legal Services where the trainee holds BSB30320 Certificate III in Legal Services
    • 18 months or until the relevant competencies are achieved

Part-time:
See part-time apprenticeships and traineeships

Probationary period

2 months

Business Services (Library and Information Services) - Traineeship

Date of effect 29 February 2016
Updated 26 March 2021
Qualifications
Terms of traineeships Full time:
  • BSB30420 Certificate III in Library and Information Services by direct entry
    • 18 months or until the relevant competencies are achieved
  • BSB40720 Certificate IV in Library and Information Services by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB40720 Certificate IV in Library and Information Services where the trainee holds BSB30420 Certificate III in Library and Information Services
    • 18 months or until the relevant competencies are achieved
  • BSB50520 Diploma of Library and Information Services by direct entry
    • 30 months or until the relevant competencies are achieved
  • BSB50520 Diploma of Library and Information Services where trainee holds BSB40720 Certificate IV in Library and Information Services
    • 24 months or until the relevant competencies are achieved

Part-time:
See part-time apprenticeships and traineeships

School based

BSB30420 Certificate III in Library and Information Services

The term for a school based traineeship will be calculated in months from the date of commencement to 31 December of the HSC year. During this period the school-based trainee must undertake a minimum of 100 days of on-the-job training.

Probationary period

2 months

Business Services (Marketing and Communication) - Traineeship

Date of effect 29 February 2016
Updated 26 March 2021

Qualification

BSB40820 Certificate IV in Marketing and Communication

Terms of traineeship

Full time:

24 months or until the relevant competencies are achieved

Part-time:
See part-time apprenticeships and traineeships

Probationary period

2 months

Business Services (New Small Business) - Traineeship

Date of effect 29 February 2016
Updated 26 March 2021

Qualification

BSB40320 Certificate IV in Entrepreneurship and New Business

Terms of traineeship

Full time:

24 months or until the relevant competencies are achieved

Part-time:

See part-time apprenticeships and traineeships

Probationary period

2 months

Business Services (Project Management) - Traineeship

Date of effect 21 June 2013
Updated 26 March 2021
Qualifications
Terms of traineeship Full time:
  • BSB40920 Certificate IV in Project Management Practice by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB50820 Diploma of Project Management by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB50820 Diploma of Project Management where the trainee holds BSB40920 Certificate IV in Project Management Practice
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
Probationary period 2 months

Business Services (Recordkeeping) - Traineeship

Date of effect 17 September 2010
Updated 26 March 2021
Qualifications
Terms of traineeships Full time:
  • • BSB30120 Certificate III in Business (Records and Information Management)
    • 12 months or until the relevant competencies are achieved
  • BSB40120 Certificate IV in Business (Records and Information Management) by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB40120 Certificate IV in Business (Records and Information Management) where the trainee holds BSB30120 Certificate III in Business (Records and Information Management)
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
Probationary period 2 months

Business Services Social Media Marketing - Traineeship

Date of effect 30 October 2020
Updated 14 May 2021
Qualification 10904NAT Diploma Social Media Marketing
Terms of traineeships Full time:
  • 10904NAT Diploma of Social Media Marketing by direct entry
    • 24 months or until the relevant competencies are achieved
  • 10904NAT Diploma of Social Media Marketing where the trainee holds BSB40820 Certificate IV in Marketing and Communication
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
Probationary period 2 months

Business Services – Work Health and Safety - Traineeship

Date of effect 26 March 2021
Qualifications
Terms of traineeships Full time:
  • BSB30719 Certificate III in Work Health and Safety
    • 12 months or until the relevant competencies are achieved
  • BSB41419 Certificate IV in Work Health and Safety by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB41419 Certificate IV in Work Health and Safety where the trainee holds BSB30719 Certificate III in Work Health and Safety
    • 18 months or until the relevant competencies are achieved
  • BSB51319 Diploma in Work Health and Safety by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB51319 Diploma in Work Health and Safety where the trainee holds BSB41419 Certificate III in Work Health and Safety
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
Probationary period 2 months
Page last updated: 14 May 2021