Experiencing problems opening PDF files?

Each browser has its own settings to control how PDFs open from a web page. Acrobat and Acrobat Reader do not include a preference to open web-based PDFs. However for solutions to common issues viewing PDFs from a website includes updating Reader or Acrobat, refreshing or reloading the page, browser and browser-setting solutions, deleting browser history and/or data. For details for different browsers read troubleshoot vewing PDF files on the web.

Alternatively, follow the method below to save the PDF to your local drive and open using Adobe Reader.

If you are using Google Chrome and are experiencing problems viewing a PDF, please try the following steps.

  1. Visit the page where the PDF file is placed. e.g. www.training.nsw.gov.au/forms_documents/index.html
  2. Right mouse-click on the file you wish to view, a menu will display.
  3. Select “Save link as…”, this will allow you to download the PDF as a separate file.
  4. Save the file to a location you can easily access, e.g. Desktop. Do not try to open the file by clicking the icon at the bottom of the browser window.
  5. Navigate to the location that you saved the file (e.g. Desktop) and open the file by double clicking on the icon or right clicking and selecting 'Open with' and select Adobe Reader.

The file should now display within your installed PDF reader software.


Clearing your browser cache

Browser cache is a temporary storage location on your computer for files downloaded from websites you visit. Cached files include web pages, images and documents such as pdf files.

To speed up web browsing your computer will load the stored local cached files instead of downloading them again from the website. The downside of this is that you may not be viewing the latest version of the web page or document.

Clearing your browser cache regularly will ensure you are viewing the latest versions of web pages and documents, and prevent your hard drive filling up with clutter. 

Be aware that clearing your browser cache and cookies will delete stored settings like usernames and passwords which will require you to login again to web applications such as gmail.

  • To clear your browser cache, use the following keyboard shortcut, hold down [Ctrl] + [Shift] + [Delete] on your keyboard. Deselect those items you may not want to clear such as browser history.
  • Alternatively you can reload the web page and bypass the cached files by using Ctrl + F5.

Read more about cache and cookies.


Still experiencing problems?

If you have a problem accessing any of our content, please contact your local Training Services office directly or call 13 28 11 and we will make every effort to provide you with the information you need.

Page last updated: 15 June 2017