Frequently Asked Questions (FAQs)
All FAQs located within STS website to assist RTOs have been published here. Check this page regularly as it will be updated frequently with new questions and answers.
On this page:
2014 APL Contract Extension
These FAQs will assist RTOs with details and operations under the extended contract:
2011-2014 NSW Approved Providers List (APL)
The following is a list of all FAQs raised by Registered Training Organisations (RTOs) in relation to the APL.
The following FAQ relates to functionality within STS Online.
The following FAQs are related to registering, installing and using the AUSkey to access STS Online.
|1||Am I eligible for AUSkey?||02 May 2013|
|3||Can I use a Device AusKey?||11 June 2013|
|4||My RTO has an Administrator AUSkey, how do my staff register subsequent AUSkeys?||02 May 2013|
|5||How do I install a Standard or Administrator AUSkey?||02 May 2013|
|6||How do I use an AUSkey that is installed on my USB stick?||*|
|7||How do I delete an AUSkey that is installed on my computer or USB stick?||*|
|8||How do I change my password?||*|
|9||When do I cancel my AUSkey?||*|
|10||My RTO has previously registered an Administrator AUSkey. Do I need to register another for STS secure web pages?||11 June 2013|
|11||When I install my AUSkey, do I have to 'link it to Government'?||11 June 2013|
|12||I have forgotten my AUSkey password, what do I do?||*|
|13||How long does it take to get an AUSkey?||08 July 2013|
|14||I got an AUSkey 6 months ago but have not used it, is it still valid?||08 July 2013|
* these FAQs will take you to a specific FAQ on the Australian Business Register (ABR) website. This website is external to Training Services NSW.