Frequently Asked Questions (FAQs)

All FAQs located within STS website to assist RTOs have been published here. Check this page regularly as it will be updated frequently with new questions and answers.

2014 APL Contract Extension

These FAQs will assist RTOs with details and operations under the extended contract:

Number

Question

Date posted/updated

2014-4 When will the NSW Skills List be published? 16 Dec 2013
2014-5 What happens if a qualification is not on the NSW Skills List? 16 Dec 2013
2014-6 What Activity Limits will apply for the Apprenticeship and Traineeship Training Program (ATTP) in 2014? 16 Dec 2013
2014-7 Should RTOs that are not extending their APL Contract for 2014 complete training that commenced in 2013 or prior? Will these RTOs be paid for this training? 16 Dec 2013
2014-8 If an RTO chooses not to accept the new conditions of the 2011-2012 APL Contract (as varied from 1 January 2014), will this affect an application for a Smart and Skilled Contract? 16 Dec 2013
2014-10 What prices will be adjusted for the Apprenticeship and Traineeship Training Program (ATTP) for 2014? 16 Dec 2013
2014-11 What prices will be adjusted for the Strategic Skills Program (SSP) for 2014? 16 Dec 2013
2014-12 Will Training Participants who commence in 2014 be affected by fee arrangements under Smart and Skilled from 1 January 2015? 16 Dec 2013
2014-15 What is VET Fee Help? 16 Dec 2013


2011-2014 NSW Approved Providers List (APL)

The following is a list of all FAQs raised by Registered Training Organisations (RTOs) in relation to the APL.

Number

Question

Date posted/updated

1 What is a Confirmation Report? 22 Dec 2011
2 What is a Purchase Order? 22 Dec 2011
3 What is a Booking ID and where can I find a Booking ID? 22 Dec 2011

5

For classroom and employment based delivery, is a certified copy of a photo ID required for the Training Participant’s file? 14 Feb 2012
6 For on-line or distance delivery, is a certified copy of a photo ID required for the Training Participant’s file? 14 Feb 2012
7 What evidence is needed to support a fee exemption for an Aboriginal Training Participant? 22 Dec 2011
8 Are training participants required to pay an administration or enrolment fee? 22 Dec 2011
9 Where do I find a Course Site ID? 22 Dec 2011
10 How is the midpoint defined and when does the time limit for claiming (i.e. 28 days) commence? 22 Dec 2011
11 The SSP training we are delivering will not be completed by the completion date on the Purchase Order. What should we do? 22 Dec 2011
12 Can the start date on the Purchase Order be changed? 22 Dec 2011
13 Are RTOs required to print an acknowledgement of government funding on all publicity material? What are the arrangements for interstate RTOs? 22 Dec 2011
14 How can I check the payment amount on my Recipient Created Tax Invoice (RCTI)? 22 Feb 2012
15 What is the small business loading payable to RTOs under the ATTP? 22 Feb 2012
16 How can I lodge a claim under the ATTP when the National Training Contract (NTC) is not yet approved? 22 Feb 2012
17 The details of the NTC shown on STS Online are incorrect. How can I update this information? 22 Feb 2012
19 Can RTOs be paid under the ATTP for training provided to trainees still at school? 22 Dec 2011
20 What fees apply to school based apprenticeships and traineeships? 22 Dec 2011
21 What are the publicity requirements for funded training under the 2011-2012 APL Contract? 22 Dec 2011
23 Can I sub-contract training funded under the ATTP or SSP to another organisation/individual? 22 Dec 2011
24 What is an Activity Limit under the ATTP? 22 Dec 2011
25 Where can I find the loading percentages for training tendered under the SSP? 23 Feb 2012
26 For participants undertaking SSP courses, what extent of Recognition of Prior Learning (RPL) granted is acceptable for a training participant? 22 Dec 2011
27 Are RTOs required to apply for an approved sub-contracting arrangement for First Aid training? 22 Dec 2011
29 Are Electronic signatures on assessment documentation acceptable to Training Services NSW? 22 Dec 2011
30 What is commencement of training and what evidence is needed to lodge data at initial/commencement stage? 22 Dec 2011
32 Should I report a ‘Withdrawn’ outcome or report that the Training Participant ‘Did Not Start’? 16 May 2012
33 Should I report a ‘Withdrawn’ or ‘Competency not achieved/fail’ outcome? 16 May 2012
34 What units of competency (UoCs) and outcomes do I report for advanced entry apprenticeships and traineeships? 28 May 2012
38 What is Credit Transfer and how do I report it? 28 May 2012
39 When mapping units of competency, why is a unit not shown on STS Online? 21 May 2012
50 I lodged data to trigger a midway payment but I have been paid an initial payment again. Why did this happen? 22 Dec 2011
51 Why was my lodgement rejected? The error message was “Invalid Booking ID”? 22 Dec 2011
52 Why was my lodgement rejected? The error message reasons were “Invalid Course Site ID for training year” and “training activity limit has been reached”. 22 Dec 2011
53 Why was my lodgement rejected? The error message received was “Invalid Course Site ID”. 22 Dec 2011
54 Why was my lodgement rejected? The error message received was “Incorrect Course Site ID for qualification”. 22 Dec 2011
59 What is the Course Site ID? Where can I get it? 22 Dec 2011
60 Why was the data claiming a final/completion payment given a status of Pending Rejection – Late Lodgement? What can I do? 01 Nov 2012
62 Where can I see what qualifications and/or UoCs I tendered? 22 Dec 2011
65 I have lodged data which is incorrect. What do I do? 22 Dec 2011
69 What is the APL? 22 Dec 2011
70 How do I change some of my RTO's details on the APL? 22 Dec 2011
72 What is the timeframe for lodging data? 22 Dec 2011
73 When can I expect payment for data that has been successfully lodged via ePayments? 22 Dec 2011
76 What is the role of the APL Contractor’s Representative? 22 Dec 2011
77 What do I do if I have lodged incorrect data and my RTO received a payment to which it is not entitled? 22 Dec 2011
81 When can I expect payment for data that has been lodged as a pending rejection? 22 Dec 2011
83 When mapping UOCs to a qualification, will only the UOCs from the Training Package show? 22 Dec 2011
84 What statistical sub-divisions (SSDs) are classed as Metropolitan/Regional/Remote? 22 Dec 2011
86 I am applying for an APL Contract for funding under the ATTP. Why do I have to map and price UoCs? 22 Dec 2011
87 When lodging data I received a format error relating to file length in NAT00080 file, what should I do?

17 Jan 2014

2013-10 What is a Special Purpose Financial Report and how is it used? 15 Jan 2013

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STS Online

The following FAQ relates to functionality within STS Online.

Number

Question

Date posted/updated

1 Will any of the current functionality in the secure website change? Will there be changes to how we report information? 11 June 2013
2 What Browsers and Platforms are supported for STS Online? 21 June 2013
3 We are a large organisation who has an Administrator AUSkey but that person does not use any of the STS Online, what should we do? 08 July 2013
4 What happens if our STS Online Administrator leaves the RTO? 08 July 2013
5 Can Standard AUSkey be given different access levels in STS Online? 08 July 2013
6 Do you need an AUSkey to access basic information in STS Online, e.g. look up TCID numbers and qualifications for trainees? 08 July 2013


AUSkey

The following FAQs are related to registering, installing and using the AUSkey to access STS Online.

Number

Question

Date posted/updated

1 Am I eligible for AUSkey? 02 May 2013
2 *
3 Can I use a Device AusKey? 11 June 2013
4 My RTO has an Administrator AUSkey, how do my staff register subsequent AUSkeys? 02 May 2013
5 How do I install a Standard or Administrator AUSkey? 02 May 2013
6 How do I use an AUSkey that is installed on my USB stick? *
7 How do I delete an AUSkey that is installed on my computer or USB stick? *
8 How do I change my password? *
9 When do I cancel my AUSkey? *
10 My RTO has previously registered an Administrator AUSkey. Do I need to register another for STS secure web pages? 11 June 2013
11 When I install my AUSkey, do I have to 'link it to Government'? 11 June 2013
12 I have forgotten my AUSkey password, what do I do? *
13 How long does it take to get an AUSkey? 08 July 2013
14 I got an AUSkey 6 months ago but have not used it, is it still valid? 08 July 2013

* these FAQs will take you to a specific FAQ on the Australian Business Register (ABR) website. This website is external to Training Services NSW.

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Contacts

Please email further questions to training.market@industry.nsw.gov.au. Include your:

  • name and position within organisation
  • RTO's legal name
  • RTO's NSW ID or National code
Page last updated: 22 December 2016