Changing training organisation

Registered Training Organisations (RTOs) teach you the essential skills and knowledge relevant to the line of work you wish to enter.

They offer nationally recognised training and accredited VET qualifications to equip you with everything you need to succeed in your industry.

RTOs are required to uphold a certain standard by maintaining engagement with industry so the skills you’re taught are of a high quality and relevant to the needs of your future employers.

What if you're not happy with your formal training?

If you feel you're not getting the right training from your training organisation, firstly check your training plan - it tells you what you should be learning, in what timeframe, where, and how.

Next, talk to your trainer or your training organisation’s support staff. You can use your training plan as an official document to refer to during your discussion.

If you're still not convinced, talk to your workplace supervisor and ask for their advice.

We can also intervene on your behalf. Call your nearest Training Services NSW Centre or 13 28 11. You can also request support via our help and support portal and we'll get back to you to discuss your situation confidentially.

Apprentice tradesman not happy with formal training
Happy apprentice tradesman

What if your training organisation goes out of business?

On occasion, some training organisations close while still delivering courses. This can be for a range of reasons, including not being financially viable, the Australian Skills Quality Authority (ASQA) has cancelled their registration or the business can no longer commit to delivering training.

If your training organisation does close down, you'll need to find a new provider so you can complete your studies.

Make sure you collect a Statement of Attainment from your closing training organisation so you have proof of your completed units of competency. This will ensure a smooth transfer to your new training organisation.

If you’re not able to access this statement from your training organisation, you can contact the ASQA and complete an online form to request a copy of your student records. (For a fee).

Your Australian Network Provider (ANP) can help you and your employer find another training organisation.

You can also contact your nearest Training Services NSW centre on 13 28 11.


Page last updated: 4 September 2018