Commissioner's Information Bulletin 643

Business Services - Traineeships

Finance, Insurance and Business Services

Date of effect: 2 November 2018

Bulletin Information

In this Commissioner's Information Bulletin (CIB) the following three qualifications have been updated including adjustment to core and elective units. The qualifications are all deemed equivalent and their associated Vocations have been updated to reflect the code change and release in the BSBv3.0 Business Services Training Package.

  • BSB42618 Certificate IV in New Small Business
  • BSB50618 Diploma of Human Resource Management
  • BSB51918 Diploma of Leadership and Management

Superseded Bulletin

This Commissioner's Information Bulletin supersedes Bulletin 629.

Qualifications, structure and packaging

Transition Arrangements

Industrial arrangements

Competency based completion

School based traineeships

Registered training organisations

Funding arrangements

Inspecting Vocational Training Orders

Enquiries

For any enquiries regarding this Commissioner's Information Bulletin, please contact Apprenticeships and Traineeships on (02) 8267 7704. To find a job in an apprenticeship or traineeship search here.

David Collins
The Commissioner for Vocational Training


Job descriptions

At Certificate III level trainee work to a range of administrative roles in varied contexts. Trainees may use some discretion and judgement and may provide technical advice and support to a team.

Business Services Business Administration (Education)

At Certificate III level trainees may provide technical advice and support to a team using some discretion and judgement across broad range of administrative competencies in an educational or school support context.

At Certificate III level trainees work as legal receptionists who apply a broad range of administrative competencies in a legal environment. They would use some discretion and judgement and may provide technical advice and support to a team.

At Certificate III level trainees will be working in various medical administration contexts. Individuals may exercise discretion and judgement using appropriate knowledge to provide technical advice and support to a team.

At Certificate IV level trainees use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Possible job titles relevant to this qualification include:

  • Accounts Supervisor
  • Executive Personal Assistant
  • Office Administrator
  • Project Assistant.

At Certificate IV level trainees use well-developed business sales skills and a broad knowledge base in a wide variety of business sales contexts. Tasks may include:

  • building client relationships and business networks
  • identifying sales prospects
  • securing prospect commitment
  • supporting post-sale activities
  • self-managing sales performance
  • developing a sales plan
  • developing product knowledge
  • making sales presentations

Job roles and titles vary across different industry sectors but may include sales account assistant, sales agent and sales representative.

At the Certificate II level jobs involve routine business tasks using basic practical skills. Tasks may include:

  • processing and maintaining workplace information
  • handling mail
  • producing simple word processed documents
  • creating and using spreadsheets
  • using business technology
  • maintaining daily financial/business records

At the Certificate III level jobs are to apply a broad range of competencies in a varied work context. Employees may provide technical advice and support to a team. Tasks may include:

  • producing spreadsheets
  • designing and producing business documents
  • producing desktop published documents
  • recommending products and services
  • purchasing goods and services
  • writing simple documents

At Certificate IV level jobs are to analyse and evaluate information from a variety of sources and provide leadership and guidance to others. Tasks may include:

  • reporting on financial activity
  • coordinating business resources
  • maintaining business technology
  • promoting products and services
  • managing projects
  • writing complex documents

Job roles and titles vary across different industry sectors but may include accounts clerk, customer service advisor, clerk, office administration assistant, services officer, information officer and receptionist.

At Diploma level individuals with require substantial experience in a range of settings who are seeking to further develop their skills across a wide range of business functions. This qualification is also suited to the needs of individuals who possess sound theoretical business skills and knowledge that they would like to develop in order to create further educational and employment opportunities.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • executive officer
  • program consultant
  • program coordinator

At Certificate III level trainees will be working in a range of complex customer service roles. Duties would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Trainees would work under supervision, but may have some authority to delegate.

At Certificate IV level trainees would have excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties may include responding to complex customer requests handling complaints; coaching staff and completing related administrative tasks.

Certificate IV level trainees will be engaged in environmental management and sustainability in a range of workplace contexts. It covers the skills and knowledge required to monitor and address environmental issues in a variety of industry sectors.

At the Certificate IV level trainees may work in jobs as human resources assistants, human resources officers and payroll officers. In smaller companies, jobs may be across all human resources management areas. In larger companies, jobs can focus on specialist areas such as remuneration, workforce planning or human resources information systems. Human resources officers can work in staff training and development, personnel management, performance management, occupational health and safety, equal employment opportunity, recruitment and selection, management consulting and job analysis.

At the Diploma level trainees possess a sound theoretical knowledge base in human resources management and demonstrate a range of managerial skills to ensure that human resources functions are effectively conducted in an organisation or business area. Typically they would have responsibility for the work of other staff.

The job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • human resources adviser
  • human resources and change manager
  • human resources consultant
  • human resources manager
  • senior human resources officer.

At Certificate IV level trainees will be working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. Trainees apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.

At Diploma level trainees apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Trainees at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. Trainees plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

In roles as legal assistant, assistant paralegal, legal secretary, legal support officer or legal support for recruitment consultant, trainees use existing skills and knowledge to provide support in a range of legal service settings. Tasks may include:

  • producing complex legal documents
  • applying the principles of contract law
  • applying the principles of the law of torts
  • researching legal information using primary sources

Certificate III level trainees will use a broad range of skills and knowledge in a wide variety of environments. At the core level trainees will:

  • deliver a service to customers
  • operate application software packages
  • develop and apply knowledge of information and cultural services

At the elective level units must be relevant to the work environment and the qualification.

Certificate IV level trainees well developed skills and a broad knowledge base in a wide variety of contexts. Trainees will apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Diploma level trainees will gain sound theoretical knowledge base and will use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work or the work of a team. Trainees may provide leadership and guidance to others and have some responsibility for the output of others.

Business Services (Marketing and Communication)

Certificate IV level trainees well developed marketing and communication skills and a broad knowledge base in a wide variety of contexts. Trainees in these roles will apply solutions to a defined range of unpredictable problems and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others, however they typically report to more senior practitioners.

Certificate IV level trainees will be seeking to establish a small business and will use well developed skills and a broad knowledge base to solve a range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others, and have responsibility for the output of others.

Certificate IV level trainees will learn to apply project management skills and knowledge in a wide variety of context. They may be members of a project team with no direct responsibility for the overall project outcomes. They support project operations in one or more roles and under direction may also use project tools and methodologies selectively to support organisation or business activities. They take responsibility for their own outputs in terms of organisational and project quality requirements and may have limited responsibility for the output of others.

Diploma level trainees will learn to apply project management skills and knowledge in a variety of contexts, across a number of industry sectors. They will learn project management leadership and management roles and will be responsible for achieving project objectives. They will gain a sound theoretical knowledge base and use a range of specialised, technical and managerial competencies to initiate, plan, execute and evaluate their own work and/or the work of others.

Certificate III level trainees will have some understanding of relevant theoretical knowledge relating to dedicated recordkeeping functions in the workplace. The qualification may also apply to administrative, human resources or other staff within an organisation for whom recordkeeping is one of many duties for which they hold responsibility. Job roles include administration officer, assistant records clerk and assistant registry officer.

At Certificate IV level trainees apply well‑developed recordkeeping skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. Trainees may provide leadership and guidance to others with some limited responsibility for the output of others. Job roles and titles may include:

  • Medical Records Officer
  • Records and Information Officer
  • Records and Information Clerk

TRAINEESHIPS

Business Services (Business Administration) - Traineeship

Vocational Training Order

Date of effect 17 September 2010
Updated 3 April 2015
Qualifications
Terms of traineeships Full time:
  • BSB30415 Certificate III in Business Administration
    • 12 months or until the relevant competencies are achieved
  • BSB30915 Certificate III in Business Administration (Education)
    • 12 months or until the relevant competencies are achieved
  • BSB31015 Certificate III in Business Administration (Legal)
    • 12 months or until the relevant competencies are achieved
  • BSB31115 Certificate III in Business Administration (Medical)
    • 12 months or until the relevant competencies are achieved
  • BSB40515 Certificate IV in Business Administration, by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB40515 Certificate IV in Business Administration where the trainee holds:
    • BSB30415 Certificate III in Business Administration OR
    • BSB30915 Certificate III in Business Administration (Education) OR
    • BSB31015 Certificate III in Business Administration (Legal) OR
    • BSB31115 Certificate III in Business Administration (Medical)
      • 18 months or until relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
School based The term for a school based traineeship will be calculated in months from the date of commencement to 31 December of the HSC year. During this period the school-based trainee must undertake a minimum of 100 days of on-the-job training.
Probationary period 2 months

Business Services (Business Sales) - Traineeship

Vocational Training Order

Date of effect 11 April 2011
Updated 3 April 2015
Qualification BSB40615 Certificate IV in Business Sales
Terms of traineeship Full time:
  • 24 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
Probationary period 2 months

Business Services (Business) - Traineeship

Vocational Training Order

Date of Effect 2 August 2011
Updated 3 April 2015
Qualifications
Terms of traineeships Full time:
  • BSB20115 Certificate II in Business
    • 12 months or until the relevant competencies are achieved
  • BSB30115 Certificate III in Business
    • 12 months or until the relevant competencies are achieved
  • BSB40215 Certificate IV in Business by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB40215 Certificate IV in Business where the trainee holds BSB30115 Certificate III in Business
    • 18 months or until the relevant competencies are achieved
  • BSB50215 Diploma of Business by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB50215 Diploma of Business where the trainee holds BSB40215 Certificate IV in Business
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
School based The term for a school based traineeship will be calculated in months from the date of commencement to 31 December of the HSC year. During this period the school-based trainee must undertake a minimum of 100 days of on-the-job training.
Probationary period 2 months

Business Services (Customer Engagement) - Traineeship

Vocational Training Order

Date of effect 3 April 2015
Qualifications
Terms of traineeships Full time:
  • BSB30215 Certificate III in Customer Engagement
    • 12 months or until the relevant competencies are achieved
  • BSB40315 Certificate IV in Customer Engagement by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB40315 Certificate IV in Customer Engagement where the trainee holds BSB30215 Certificate III in Customer Engagement OR BSB30211 Certificate III in Customer Contact
    • 18 months or until the relevant competencies are achieved

Part-time:
See part-time apprenticeships and traineeships

School based

BSB30215 Certificate III in Customer Engagement

The term for a school based traineeship will be calculated in months from the date of commencement to 31 December of the HSC year. During this period the school-based trainee must undertake a minimum of 100 days of on-the-job training.

Probationary period

2 months

Business Services (Environmental Management and Sustainability) - Traineeship

Vocational Training Order

Date of effect 24 February 2016
Qualification BSB42315 Certificate IV in Environmental Management and Sustainability
Terms of traineeship

Full time:

24 months or until the relevant competencies are achieved

Part-time:
See part-time apprenticeships and traineeships

Probationary period

2 months

Business Services (Human Resources) - Traineeship

Vocational Training Order

Date of effect 21 June 2013
Updated 2 November 2018
Qualifications
Terms of traineeships Full time:
  • BSB41015 Certificate IV in Human Resources
    • 24 months or until the relevant competencies are achieved
  • BSB50618 Diploma of Human Resource Management by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB50618 Diploma of Human Resource Management where the trainee holds BSB41015 Certificate IV in Human Resources
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
Probationary period 2 months

Business Services (Leadership and Management) - Traineeship

Vocational Training Order

Date of effect 3 April 2015
Updated 2 November 2018
Qualifications
Terms of traineeship Full time:
  • BSB42015 Certificate IV in Leadership and Management by direct entry
    • 18 months or until the relevant competencies are achieved
  • BSB51918 Diploma of Leadership and Management by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB51918 Diploma of Leadership and Management where the trainee holds BSB42015 Certificate IV in Leadership and Management
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
Probationary period 2 months

Business Services (Legal Services) - Traineeship

Vocational Training Order

Date of effect 17 September 2010
Updated 3 April 2015
Qualification BSB42215 Certificate IV in Legal Services

Terms of traineeship

Full time:
  • BSB42215 Certificate IV in Legal Services by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB42215 Certificate IV in Legal Services where the trainee holds BSB31015 Certificate III in Business Administration (Legal)
    • 18 months or until the relevant competencies are achieved

Part-time:
See part-time apprenticeships and traineeships

Probationary period

2 months

Business Services (Library and Information Services) - Traineeship Vocational Training Order

Date of effect 29 February 2016
Qualifications
Terms of traineeships Full time:
  • BSB31215 Certificate III in Library and Information Services by direct entry
    • 18 months or until the relevant competencies are achieved
  • BSB42115 Certificate IV in Library and Information Services by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB42115 Certificate IV in Library and Information Services where the trainee holds BSB31215 Certificate III in Library and Information Services
    • 18 months or until the relevant competencies are achieved
  • BSB52115 Diploma of Library and Information Services by direct entry
    • 30 months or until the relevant competencies are achieved
  • BSB52115 Diploma of Library and Information Services where trainee holds BSB42115 Certificate IV in Library and Information Services
    • 24 months or until the relevant competencies are achieved

Part-time:
See part-time apprenticeships and traineeships

School based

BSB31215 Certificate III in Library and Information Services

The term for a school based traineeship will be calculated in months from the date of commencement to 31 December of the HSC year. During this period the school-based trainee must undertake a minimum of 100 days of on-the-job training.

Probationary period

2 months

Business Services (Marketing and Communication) - Traineeship Vocational Training Order

Date of effect 29 February 2016

Qualification

BSB42415 Certificate IV in Marketing and Communication

Terms of traineeship

Full time:

24 months or until the relevant competencies are achieved

Part-time:
See part-time apprenticeships and traineeships

Probationary period

2 months

Business Services (New Small Business) - Traineeship Vocational Training Order

Date of effect 29 February 2016
Updated 2 November 2018

Qualification

BSB42618 Certificate IV in New Small Business

Terms of traineeship

Full time:

24 months or until the relevant competencies are achieved

Part-time:

See part-time apprenticeships and traineeships

Probationary period

2 months

Business Services (Project Management) - Traineeship Vocational Training Order

Date of effect 21 June 2013
Updated 3 April 2015
Qualifications
Terms of traineeship Full time:
  • BSB41515 Certificate IV in Project Management Practice by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB51415 Diploma of Project Management by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB51415 Diploma of Project Management where the trainee holds BSB41515 Certificate IV in Project Management Practice
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
Probationary period 2 months

Business Services (Recordkeeping) - Traineeship Vocational Training Order

Date of effect 17 September 2010
Updated 3 April 2015
Qualifications
Terms of traineeships Full time:
  • BSB30815 Certificate III in Recordkeeping
    • 12 months or until the relevant competencies are achieved
  • BSB41715 Certificate IV in Recordkeeping by direct entry
    • 24 months or until the relevant competencies are achieved
  • BSB41715 Certificate IV in Recordkeeping where the trainee holds BSB30815 Certificate III in Recordkeeping
    • 18 months or until the relevant competencies are achieved
Part-time:
See part-time apprenticeships and traineeships
Probationary period 2 months
Page last updated: 2 November 2018