COVID-19 Update - Information for apprentices and trainees

TSNSW is committed to ramping up our efforts and working in collaboration with federal, state and local government to bring immediate help to apprentices and trainees through all the support and services available.

We are assessing various options and will continue to work with those affected on a case by case basis.

TSNSW's regional and metropolitan offices are able to provide support and information to impacted students, apprentices, trainees. Affected apprentices and trainees can contact Training Services NSW on 13 28 11. This call will be referred to your nearest TSNSW office and an officer will respond to your enquiry with guidance, advice or appropriate referral.

Apprentices and Trainees who have lost their job due to COVID-19 can use the CAPS program to find short or long term reassignment with a new employer.

Please also contact the CAPS program in cases of:

  • Lost employment due to COVID-19
  • Bert Evans Apprenticeship Scholarship recipients who have lost their employment
  • Recipients of Trade Support Loans
  • Apprentices and Trainees unable to continue training under current delivery arrangements
  • Apprentices and Trainees unable find a job in the same trade in their area
  • SBAT Apprentices and Trainees who have lost their employment

Information for Apprentices and Trainees who have been suspended, or lost their job completely:

  • Apprentices and Trainees not receiving the Youth Allowance (Apprentice) payment who have lost their job and are not receiving an income due to the COVID-19 can apply for the new Jobseeker payments.
  • Apprentices and Trainees seeking Jobseeker payments do not need to provide an employment separation certificate. This means that those apprentices that have had their apprenticeship suspended, but not terminated, are still be eligible for Jobseeker payments and the additional $550 Coronavirus Supplement.

General questions

 Apprentices and Trainees can use the CAPS program to find short or long term reassignment with a new employer.

The CAPS program is there to help Apprentices and Trainees find short or long term reassignment with a new employer.

Please also contact the CAPS program in cases of:

  • Lost employment due to COVID-19
  • Bert Evans Apprenticeship Scholarship recipients who have lost their employment
  • Recipients of Trade Support Loans
  • Apprentices and Trainees unable to continue training under current delivery arrangements
  • Apprentices and Trainees unable find a job in the same trade in their area
  • SBAT Apprentices and Trainees who have lost their employment

Yes. You can continue to do your funded formal training with your approved Smart and Skilled RTO while you look for another employer.

We recommend that you contact your training provider to discuss other ways to undertake your training.

If you’re still having trouble, call one of our offices on 13 28 11.

Generally yes.

Find out how to apply and if you’re eligible.

Yes, the NSW Government will continue to fund your training, and you should be able to continue learning with your Registered Training Organisation. If you have any questions, please call us on 13 28 11.

Please call us on 13 28 11. At the moment, fee payments can only be made by credit card over the phone.

Yes, The Way Ahead for Aboriginal People (mentoring program) remains open to all Aboriginal apprentices/trainees during COVID19. If you are currently registered you can still access your mentor to discuss any concerns you have with your apprenticeship/traineeship.

All Way Ahead mentors will be following the social distancing requirements, so mentoring will be conducted either over the phone or via Skype, Zoom etc.

Please continue to contact your mentor at any time.

Please note that all Way Ahead mentors will be following the social distancing requirements, so mentoring will be conducted either over the phone or via Skype, Zoom etc.

Yes. If you are not registered now, you can request a mentor by visiting our website and completing the request form.

To assist us with your referral request, make sure all fields marked with an asterisk (*) are filled in.

For further assistance email TS.Aboriginal.Services@det.nsw.edu.au or call 02 9242 1700.

Completions

If there has been a delay with the delivery of your formal training, and you are unlikely to complete your training or assessments within the remaining term of your apprenticeship or traineeship, you and your employer can request an extension of term. However, we suggest that you wait to review the need for an extension until the last six months of the nominal training term.

To request an extension to the apprenticeship or traineeship term, please complete a variation request form and submit to Training Services NSW. If you have any questions, please call us on 13 28 11.

Suspensions

If there has been a delay with the delivery of your formal training, and you are unlikely to complete your training or assessments within the remaining term of your apprenticeship or traineeship, you and your employer can request an extension of term. However, we suggest that you wait to review the need for an extension until the last six months of the nominal apprenticeship/traineeship term.

To request an extension to the apprenticeship or traineeship term, please complete a variation request form and submit to Training Services NSW. If you have any questions, please call us on 13 28 11.

If you have been stood down or terminated from your employment, you are eligible to apply for JobSeeker payments.

Generally, you will not be asked to produce evidence of being stood down or terminated. However, if required, your employer should be able to provide a letter or some other form of evidence.

Note: you DO NOT require a letter to indicate that your apprenticeship or traineeship has been suspended or cancelled. Your training contract status has nothing to do with eligibility for JobSeeker assistance. It’s all about your employment status.

Yes. Please contact us on 13 28 11 for assistance.

Maybe. You need to have a good reason for this request. You should also note that there would likely be legal or contractual implications and you may need to be employed under different rates of pay/conditions. If you and your employer are looking to do this, we suggest you first speak to one of our staff by phoning 13 28 11. Your employer should also seek further advice from FairWork Australia.

This flexibility is only available during COVID-19 to meet immediate management needs and to keep as many people in employment as possible. This provision WILL NOT be available under normal circumstances.

Training Plans

Yes. As long as you are in an active apprenticeship or traineeship you should get a Training Plan within 12 weeks of approval of your apprenticeship or traineeship.

Yes. As long as you are in an active apprenticeship or traineeship you should get an updated Training Plan showing your progress at least every six months.

Training changes

No. There is no impact on apprenticeship or traineeship scholarships or concessions.

If your RTO is unable to deliver either class room or work-based training, you and your employer should talk to them about whether your training can be delivered by an alternative, acceptable mode of delivery eg. Online.

If this is possible/suitable, GREAT! However, if your RTO is NOT able to provide an acceptable alternative mode, your options are:

  • to find another RTO that can provide suitable flexible delivery options; or
  • if you and your employer agree, you can suspend your formal training for up to six months (excluding SBATS). Note, suspension of formal training may require you and your employer to seek an extension to the training term at a later date.

Reminder, any formal training, whether it be in the classroom, on-the-job, or on-line, must be undertaken, with pay, within normal work hours.

If you have any questions, please call us on 13 28 11.

Yes. If you were in a Smart & Skilled fee free funded apprenticeship/traineeship arrangement which was cancelled, but you later re-establish it with the same employer, you will still to be eligible for fee free funded training.

School based apprentices and trainees

In the first place, talk to your school for options.

You may need to find a different Registered Training Organisation that can continue your training and assessment.

If you want to cancel your apprenticeship or traineeship, then you need to check with your school to see if there will be any impact on your HSC.

You should also check with your school to see what impact an extended break in your training will have on your HSC.

Please call our offices on 13 28 11 if you have other questions.

Yes

You will be able to complete these days after 31 December of the HSC year.

For school based traineeships, you and your employer will need to seek an extension of term to allow for these required days.

For a school based apprenticeship, you will need to complete these days after 31 December of the HSC year, and before you can progress to Stage 2 of the apprenticeship.

If you have any questions, please call us on 13 28 11.

You, your employer and your school will need to look for an alternative RTO that may continue to deliver the formal training and assessment. Note, extended breaks in training for SBAT students may impact your achievement of the HSC. Your school must be notified in these instances.

If you want to suspend or cancel your SBAT, you need to speak to your school to check the impact on HSC and ATAR eligibility.

Page last updated: 30 June 2020